TPM

Extend the value of your software investment by utilizing the Basic Support Plan, a cost-effective entry-level support plan that enables your business to get the benefits of increased productivity and predictable budgeting.

*You may add more Named Callers on top of those already included in your support plan for an additional fee of $150/person. 
** An “incident” is defined as a single problem starting from the initial customer call until closure or resolution of the problem or issue.  Problems
arising from a lack of knowledge on the proper use of the product is defined as a training issue and may not be covered under the technical support contract.
***On-site support fee is $150/hour.  Does not include travel expenses.
****Discount applies to regular scheduled training which does not include a customized training course developed specifically for an organization.

Benefits:

• Unlimited Telephone and Email support
• Toll-free telephone support Monday—Friday during normal business hours (8:30 AM—5:00 PM)
• Cross-disciplined support staff
• Up to two (2) Named Callers who will be authorized to receive support
• Unlimited number of incidents available to the entire organization
• Better return on investment