TPM

Making a software purchase can be an overwhelming task. Challenges with installation, training, timing, features, and even price can cause confusion.

TPM's technical support options give you the assistance you need in a high-paced business world that does not allow for loss of productivity. TPM is dedicated to provide the most extensive and high-quality support programs to help you maximize your investment.

Technical Support

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TPM has a team of highly-skilled technical experts with a broad range of experience in your specific industry to provide reliable expertise that your business needs. TPM offers

Customers have direct and immediate access to our technical support staff via a toll-free number. All incoming support calls are directed through a Technical Support Coordinator at our support desk, available Monday – Friday, 8:30 AM – 5:00 PM EST. The coordinator will verify your support status and transfer you to an Application Engineer who will best handle your question(s). If an Application Engineer is unavailable, your call will be logged into a tracking system to assure the fastest response possible. A call remains open until a solution is reached.

• All calls are answered immediately by a Technical Support Coordinator
• Phone, on-site, web, and email support
• Direct one-on-one communication with a certified Application Engineer
• Toll-free dial in assistance to reliable expertise
• On-site support for the ultimate inconvenience
  
• Installation support, network installation support, configuration services, and much more.
• Online tracking of support requests to assure the fastest response possible
• Hourly and full-day rates available
  

Software Support Plans

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You can choose from one of TPM's three support options depending on the needs of your organization. The right support program provides big payoffs for the employer in increased productivity, knowledge, loyalty, and contribution.

1. Basic Software Support Plan
2. Plus Software Support Plan
3. Per Incident Support Plan

With the purchase of a support plan, you'll receive:

• Online tracking of support requests
• Phone, on-site, web, and email support
  
• Direct one-on-one communication with a certified Application Engineer
• Priority technical support
• Predictable budgeting

Technical Education

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Get trained at TPM with hands-on, instructor-led classes to help you get the most from your software. We offer a full range of certified curriculum courses that combine lecture, demonstration and hands-on instruction. TPM's training facility posses state-of-the-art computer equipment and an informational atmosphere that is comfortable and conducive to learning. Our Mobile Training Room gives us the capability of meeting your business needs when you need it, where you need it.

All courses are eligible to redeem Continuing Education Credits. Certificates are available and are administered upon course completion.

If you are not currently a customer of TPM but wish to learn more about our technical support options, call our Support Desk at 1-866-912-4770.