TPM

Civil Application Engineer – Columbia, South Carolina

The Company

TPM is the leader in 2D and 3D design software in the Carolinas for the AEC markets. Since TPM began in 1973, TPM has been helping our customers improve the way they run their businesses.  As an Autodesk partner for over 20 years, TPM has helped customers experience their ideas before they are real, with tools that allow them to visualize, simulate and analyze real-world performance early in the design process to save time and money, enhance quality and foster innovation.  TPM is headquartered in Greenville, SC with additional offices in Columbia, SC and Charlotte, NC.

Location

This position will be located in our Columbia office.

Role/Purpose

TPM Application Engineers (AEs) participate in all phases of the sales cycle by working closely with the sales team to demonstrate how Autodesk solutions help customers address issues and achieve business goals. The AEs propose solutions based on their strong industry knowledge, in-depth product knowledge, and business acumen. They thoroughly understand the capabilities of the Autodesk solutions and the business benefits customers can realize by implementing those solutions. A TPM AE functions as a trusted advisor to the customer.

The AE primarily engages with customers, sales teams, and channel partners utilizing internet conference technology. The AE is the first point-of-contact for sales teams for specific application presales inquiries. They may assist in matching a solution to customer’s needs, direct teams to appropriate resources, or deliver web-demonstrations to the customer.  This person also interfaces with Marketing to develop presales content for marketing campaigns as needed.

The AE capitalizes on inherent high energy and charisma to support TPM’s programs and is responsible for assisting with technical aspects of TPM/Autodesk Marketing campaigns. S/he uses in-depth industry and software knowledge to uncover customer business issues earning status as a trusted advisor with the customer. As a thought leader and cutting edge innovator, the AE presents to all levels in the customer base, from executives to end users, in order to facilitate customer understanding of Autodesk’s products and services. S/he presents products while evaluating areas of opportunity for expanded implementation of Autodesk solutions.

Principle Duties and Responsibilities:

§  Acts as first point-of-contact for technical presales needs of TPM sales teams.

Respond to sales team technical sales inquiries via email and phone calls with appropriate follow-up through resolution. Inquiry resolution may include direction to appropriate sales resources, conducting customer discovery calls or web-demonstrations, or answering technical presales questions.

§  Communicates product features and benefits in pre-sales situations.
Present Autodesk products in a professional, engaging manner to prospective customers primarily in the form of web-presentations. Presentations may also be live as the opportunity demands. Also provides customer consultation, support and product presentations at industry specific trade shows. Present the proposed solutions and relate them to the customer’s business issues.  Perform analysis and lead discovery of adjacent opportunities.  Investigate, uncover and understand a customer’s business issues. Identify areas of opportunity for customer process improvement.  Identify and propose options for improvement or resolution of customer issues and relate those solutions directly to the customer’ business goals/issues.

§  Provides product demonstration assistance in customer facing events.
Conduct professional product presentations and demonstrations in-person at live events including territory sales calls, reseller-hosted or user group events. 

§  Creates online presales content.

Creates online content – including AVIs, podcasts, vignettes, PowerPoint presentations and other media.  Develop content and present regular webcasts in support of sales strategies and marketing campaigns.

§  Provides post-sales support escalation assistance as needed.
AE will provide technical support. AE should involve existing support channels including Autodesk and internal support mechanisms and maintain engagement to ensure issue resolution.

§  Acts as the face and voice of Autodesk solutions.

Must be willing to become a ‘public personality’ – for example, photographs are leveraged in all outbound marketing materials.  Must represent TPM in a highly professional manner at all times as part of TPM’s corporate branding initiatives.  Evangelizes TPM’s product lines and corporate story and represent TPM as a professional technology corporation. Technical Specialists will establish and maintain a tight connection with the industry community by pursuing industry affiliations, actively evangelizing in user communities as well as the education space.

Required Skills and Experience

§  An  Engineer, Senior Designer or CAD Manager with:

§  At least 5 years of design experience in the Civil industry

§  Civil Engineering degree preferred / professional registration preferred but not required

§  GIS experience a plus

The candidate should possess:

§  Excellent oral communication, writing, and presentation skills - including comfort with large audiences.

§  Strong teamwork building / relationship management skills.

§  Works independently and can manage multiple priorities.

§  Technical sales experience a plus.

§  Ability to travel frequently (primarily in NC and SC).

Software knowledge and capabilities:

§  Working knowledge of CAD design programs such as:

§  AutoCAD

§  Working knowledge of Civil Software preferred such as:

§  AutoCAD Civil 3D preferred

§  Land Development Desktop

§  MAP 3D

§  Navisworks

§  Knowledge of competitive software (i.e. Geopack, Carlson, etc) is a plus